EASY WAY MOBILITY GROUP LTD (easytaxis.net)

Terms and Conditions (English)

1. Definitions

• Company: Refers to EASY WAY MOBILITY GROUP LTD, trading as Easy Taxis (easytaxis.net), registered in England and Wales.

• Registered address: SUITE E3146, 82A JAMES CARTER ROAD MILDENHALL SUFFOLK UNITED KINGDOM IP28 7DE
• Web site: https://www.easytaxis.net

• Customer: Any individual or entity booking or using the services provided by the Company.
• Services: Airport and city transfer services, including private and shared transfers, offered by the Company in Türkiye. This includes the provision of a vehicle and driver for transportation between specified pick-up and drop-off locations.
• Booking: A confirmed reservation for a Service made by the Customer through the Company’s website or other authorized channels.
• Transfer: The specific journey from a designated pick-up location to a designated drop-off location as part of a Service booked by the Customer.
• Voucher: The electronic confirmation document sent to the Customer by the Company upon successful booking, containing all essential details of the Transfer.
• Pick-up Location: The specific address, airport terminal, port, train station, or other designated point within a city where the Customer will be met by the driver.
• Drop-off Location: The specific address, airport terminal, port, train station, or other designated point within a city where the Customer will be dropped off by the driver.
• Force Majeure: Any extraordinary event or circumstance beyond the reasonable control of the Company or the Customer, such as natural disasters, acts of war, terrorism, civil unrest, epidemics, pandemics, government actions, or severe weather conditions.

2. Scope of Service

• Service Offerings: Easy Taxis provides reliable and affordable airport and city transfer services in major destinations across Türkiye, including Bodrum, İzmir, İstanbul, Antalya, and Dalaman. We offer both private and shared transfer options to cater to various customer needs.
• Vehicle Fleet: Services are performed using a variety of well-maintained vehicles, including Private Standard Cars (up to 3 passengers), Private Standard Minivans (up to 4/6/7 passengers), Private Premium VIP Minivans (up to 5 passengers), and Private Standard Minibuses (up to 10/13/16 passengers). The selection of the appropriate vehicle type is based on the number of passengers and luggage specified during booking.
• Included Benefits: All quoted prices are fully inclusive, with no hidden fees or additional charges for tolls. Services typically include a complimentary “Meet and Greet” service at airports, where the driver will wait for the customer upon arrival. The Company guarantees pick-up for confirmed bookings.
• Professionalism: Services are provided by professional, licensed, and experienced drivers who are knowledgeable about local routes, ensuring a comfortable and safe journey.

3. Booking and Confirmation

• Online Booking Process: Customers can initiate a booking through the Company’s website by specifying their pick-up and drop-off locations, desired date and time, and the number of passengers. The booking process is designed to be intuitive and user-friendly, guiding customers through a few simple steps.
• Information Accuracy: The Customer is solely responsible for the accuracy and completeness of all travel details provided, including but not limited to pick-up/drop-off addresses, flight numbers (or other transport details), dates, times (including local time), and contact information. Any errors or omissions may affect the provision of service or refund eligibility, and no refunds will be provided in such cases.
• Confirmation Document (Voucher): Upon successful completion of the booking and payment, the Company will send a confirmation voucher to the email address provided by the Customer. This voucher serves as proof of booking and must be presented to the driver upon request. The Company recommends having the voucher readily accessible, either printed or on a mobile device.

4. Pricing, Payments, and Inclusions

• Fixed and All-Inclusive Pricing: All prices quoted for services are fixed and fully inclusive, meaning there are no hidden fees, surcharges, or additional costs for tolls. The price displayed at the time of booking is the final price the Customer will pay.
• Payment Methods: The Company accepts various secure payment methods, including major credit cards (Visa, MasterCard) and PayPal. Payment is typically processed online at the time of booking to secure the reservation.
• Currency: While the website may display prices in various currencies, the final transaction currency will be clearly stated during the booking process. Any currency conversion fees applied by the Customer’s bank are the responsibility of the Customer.

5. Amendments and Cancellations

5.1. General Amendment Policy

• Permitted Changes 1: Customers are permitted to request changes to their reservation (e.g., transfer date, time, number of passengers, destination, or pick-up location) up to 12 hours prior to the scheduled transfer time. Certain requested changes (such as pick-up location, destination, or number of passengers) may require an adjustment to the transfer fees.
• Permitted Changes 2: Requested changes made less than 12 hours before the scheduled transfer time are subject to availability and may result in an additional fees to the transfer cost, even if the changes do not require fees adjustment as specified in Permitted Changes 1.

• Request Procedure: All changes requests must be submitted to the Company’s customer support email address via email or as a messages to the Company’s WhatsApp line.

• Confirmation Required: Requested amendments will only be effective upon confirmation by a Company customer support representative via email or WhatsApp messages. It is the Customer’s responsibility to obtain and verify this confirmation.

5.2. Flight Delays and Cancellations

• Flight Monitoring: The Company and its drivers monitor incoming transfer flight schedules for potential delays or early arrivals.
• Customer Notification Obligation: While flights are monitored, the Customer is required to directly inform the Company or the assigned driver of any significant flight delays, cancellations, or other unforeseen circumstances that may affect the scheduled pick-up. This proactive communication is crucial, especially for urgent changes occurring less than 24 hours before the transfer.
• Waiting Time: • (Although the scheduled arrival time of the flights is stated as the pick-up time during the reservation, the free 60-minute waiting time starts with the actual arrival time of the flight. The actual arrival time of the flights may be earlier or later than the scheduled arrival time)

For airport pick-ups, the driver will wait 60 minutes for standard transfers, 75 minutes for premium transfers after the actual arrival time of the flight.

At pick-up points other than the airport, the driver will wait 15 minutes for standard transfers and 20 minutes for premium transfers.

The Easy Taxis operation or the driver will notify the customer via messages, using        the contact phone number provided in the booking form, that they have arrived at the designated pick-up location at the scheduled time.

The contact phone number provided by the customer in the booking form must be available.

It is the Customer’s responsibility to meet the driver within this period.

Additional charges may apply beyond this free waiting time or the service may be considered a “no-show” if no communication is made.

5.3. Customer Cancellation and Refund Policy

• Cancellation Procedure: All cancellation requests must be submitted by the Customer via email to the Company’s customer support email address, stating the booking details and reason for cancellation, or by using the cancellation link provided in the booking confirmation email.

• Graded Refund Structure:
• Full Refund: Cancellations made 24 hours or more before the scheduled transfer time will receive a full refund of the booking amount.
• 1-Year Valid 70%  Voucher: Cancellations made between 24 and 12 hours before the scheduled transfer time, you will receive a voucher valid for 1 year, equivalent to 70% of the reservation amount, from the date of issue, and this voucher can be used in Easy Taxis services.
• 1-Year Valid 30% Voucher: For cancellations made between 12 hours and 6 hours before the scheduled transfer time, you will receive a voucher valid for 1 year, equivalent to 30% of the reservation amount, from the date of issue, and this voucher can be used in Easy Taxis services.
• No Refund: No refunds will be provided for cancellations made less than 6 hours before the scheduled transfer time.

5.4. Force Majeure

• Exemption from Liability: The Company shall not be liable for any failure to perform or delay in performing its obligations under these Terms and Conditions if such failure or delay is due to a Force Majeure event. In such circumstances, the Company shall not be obligated to provide a refund.
• Company Discretion: In the event of a Force Majeure, the Company will, at its discretion, endeavour to offer alternative solutions, such as rescheduling the transfer for a later date, providing a credit for future services, or other reasonable arrangements. Customers will be informed of available options as soon as reasonably practicable.

6. Customer Responsibilities

• Accurate Information: The Customer must provide accurate and complete information during the booking process, including but not limited to flight details, contact information, and specific pick-up/drop-off addresses. Any errors or omissions are the Customer’s responsibility and may affect service provision or refund eligibility.
• Punctuality: The Customer must be present at the specified pick-up time and location. Drivers will wait for a reasonable period after the scheduled pick-up time for non-airport pick-ups (as specified in Section 5.2).
• Voucher Presentation: The Customer must have the booking voucher (either printed or on a mobile device) readily available to present to the driver upon request.
• Communication: In the event of flight delays, cancellations, or other urgent changes, the Customer must directly inform the Company’s customer support or the assigned driver as soon as possible.
• Luggage Suitability: The Customer is responsible for ensuring that their luggage is within the limits specified for the booked vehicle type. Excess luggage may incur additional charges or may not be able to be accommodated.
• Compliance with Laws: The Customer must comply with all local laws and regulations in Türkiye during the transfer, including but not limited to safety regulations, public health guidelines, and the prohibition of illegal substances.

7. Company Responsibilities and Limitation of Liability

• Commitment to Service Quality: The Company is committed to providing reliable, safe, and professional transfer services. This includes employing professional, licensed drivers and maintaining a well-maintained fleet of vehicles.
• Exclusion of Indirect/Consequential Loss: The Company shall not be liable for any indirect, incidental, special, or consequential loss or damage, including but not limited to loss of profits, loss of business, or loss of data, arising out of or in connection with the use of its services, even if the possibility of such damages has been advised.
• Limitation of Liability for Unforeseen Circumstances: While the Company strives for punctuality, it shall not be held responsible for any delays or disruptions in service caused by circumstances beyond its reasonable control, such as heavy traffic, road closures, accidents, extreme weather conditions, or other unforeseen operational disruptions. In such events, the Company will endeavour to provide alternative solutions or communicate delays as soon as reasonably practicable.
• Third-Party Services: Where the Company uses third-party transport operators or subcontractors to fulfil a booking, the Company acts as an agent for the Customer in arranging such services. While the Company exercises due diligence in selecting reputable partners, its liability for the actions or omissions of such third parties is limited to the extent permitted by law.

8. Data Protection and Privacy

• Compliance Framework: The Company is committed to protecting the personal data of its Customers in full compliance with UK GDPR, EU GDPR, and the Privacy and Electronic Communications Regulations (PECR). This commitment applies to all data processing activities concerning EU or UK citizens, regardless of the Customer’s geographic location.
• Types of Data Collected: The Company collects personal data from Customers, such as name, address, email address, date of birth, flight details, accommodation details, and payment information, to provide its services and fulfil contractual obligations. Information regarding website or app usage (e.g., via cookies) and communications may also be collected.
• Purposes of Data Processing: Personal data is collected for specific, explicit, and legitimate purposes, such as managing bookings, providing transportation services, personalizing website or app experience, obtaining customer feedback, and communicating important changes. Only data necessary for the stated purposes is collected, adhering to the principle of data minimization.
• Legal Bases: Data processing is based on lawful grounds, such as necessity for the performance of a contract with the Customer, the Company’s legitimate interests, or the Customer’s explicit consent.
• Explicit Consent Requirements: Explicit consent is required for marketing communications and certain data processing activities. Consent must be freely given, specific, informed, and unambiguous, indicated by a clear affirmative action (e.g., ticking an unchecked box). Consent can be easily withdrawn.
• Data Subject Rights: Customers have the right to access, rectify, erase (right to be forgotten), restrict processing, data portability, and object to the processing of their personal data. The Company has processes in place to respond to these requests in a timely and transparent manner.
• Data Security and Retention: The Company implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse. Data is retained only for as long as necessary for the purposes for which it was collected.
• Cookies and Tracking Technologies: The website uses cookies and similar technologies for functionality, statistics, and marketing/tracking purposes. Explicit consent is obtained for marketing/tracking cookies, based on clear and comprehensive information.
• Third-Party Data Sharing: Personal data may be shared with trusted third-party partners and subcontractors for the purpose of processing and managing bookings. This sharing is limited to necessary information and specific purposes. Third parties are required to adhere to data protection standards.
• Marketing Communications (Email, SMS, WhatsApp):
• Email and SMS Marketing: The Company may send marketing emails and SMS messages to Customers with their explicit consent or within the context of an existing customer relationship (soft opt-in for similar products or services). An easy opt-out (unsubscribe) option is provided in every communication.
• WhatsApp Marketing: The WhatsApp Business Platform is used for GDPR-compliant communication. Explicit consent is obtained before sending marketing messages via WhatsApp, and this consent includes transparent information about data usage. Customers are provided with easy ways to opt-out.
• Privacy Policy: A comprehensive Privacy Policy, detailing the Company’s data processing practices, is readily accessible on the website.

9. Complaints and Dispute Resolution

• Customer Support: The Company offers 24/7 English-speaking customer support for Customer inquiries, issues, and complaints. Customers can reach support via email, WhatsApp or phone.
• Complaint Procedure: Customers are encouraged to report any issues or dissatisfaction with the services promptly to the Company’s customer support team. Complaints should be submitted in writing (email preferred) and include all relevant details.
• Resolution Process: The Company is committed to addressing all complaints fairly and in a timely manner. Complaints will be investigated, and the Company will endeavour to resolve them as quickly as possible, keeping the Customer informed of the resolution process.
• Alternative Dispute Resolution: If a complaint cannot be resolved directly with the Company, the parties agree to explore alternative dispute resolution mechanisms (e.g., mediation or arbitration) without prejudice to their legal rights.

10. Governing Law and Jurisdiction

• Governing Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
• Jurisdiction: Any dispute or claim arising out of or in connection with these Terms and Conditions shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

11. Miscellaneous

• Entire Agreement: These Terms and Conditions constitute the entire agreement between the Customer and the Company regarding the services and supersede all prior oral or written agreements.
• Amendments: The Company reserves the right to amend these Terms and Conditions from time to time at its sole discretion. Amendments will be effective immediately upon posting on the website. Customers are encouraged to review these Terms and Conditions periodically before continuing to use the services.
• Severability: If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.
• Assignment: The Customer may not assign their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign its rights and obligations under these Terms and Conditions at any time.
• Waiver: The failure or delay of the Company to enforce any provision of these Terms and Conditions shall not constitute a waiver of such provision or any other provision.